Willow for Customer support
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Use cases & capabilities
Get through your queue faster
Speak your replies instead of typing them. More volume, same quality, same shift.
Responses that feel human
Tell Scribe how you want to handle a difficult ticket. It writes a thoughtful, on-brand reply.
Mobile updates without the drag
Speak escalation updates, handoff notes, and Slack replies from your phone.
Smart formatting
Removes filler words, fixes punctuation, and formats your writing automatically.
Speed & accuracy
Willow is 3x more accurate than built-in dictation, with text appearing in as little as 200ms.
Style-matching
Learns how you write over time and adapts to your tone across email, Slack, docs, and technical tools.
Auto-learning dictionary
Remembers names, product terms, and abbreviations so your words stay accurate.
Shortcuts
Lets you save phrases you use often and insert them instantly with a simple command.
Built for security
SOC 2 Type II certified and HIPAA compliant, with zero data retention and end-to-end encryption.
01
Click anywhere
Place your cursor in any text field. Slack, Gmail, Cursor, Notion, iMessage. Anywhere you would normally type.
02
Hold and speak
Press your hotkey and speak naturally. No need to think about punctuation, formatting, or filler words.
03
Perfect text appears
Let go. Perfectly formatted text appears where your cursor is. No switching, copying, or cleanup needed.
support who switched
